• 2003

Company Description

(v)WeCare Technology - Call Center Outsourcing Company

(v)WeCare Technology is an international call center outsourcing company. The enterprise strives to deliver groundbreaking solutions to companies in different industry verticals. (v)WeCare Technology’s headquarters are in the United States and it carries out its operations through offices in India. The company that had a modest beginning in 2003 soon grew into a full-fledged organization. The idea behind (v)WeCare Technology’s foundation was a desire to provide excellent customer care to companies all over the world. No doubt, (v)WeCare Technology has proved its mettle time and over again. The company faced adversities with courage and made every possible effort to convert threats into profitable business opportunities. Despite a lot of competition from industry bigwigs, (v)WeCare Technology continued its journey fearlessly and chose to give a deaf ear to criticism. (v)WeCare Technology was quick to realize that every contemporary organization bows down to innovation. This is the reason the company took an initiative to set new industry trends with innovative business solutions. (v)WeCare Technology uses state-of-the-art technology and valuable industry insights to provide exceptional services to its customers. The company has worked meticulously to understand the requirements of customers. To keep the good work going, (v)WeCare Technology has incorporated services like CRM, software development and application, IT consultancy and networking solutions in its service cart. This is in addition to the conventional contact center services like e-mail support, live chat and customer care services. The latest addition to the company’s offerings is robust IVR services. (v)WeCare Technology values the confidence and trust of its clients. The company has never resorted to cookie-cutter solutions, despite the dearth of time and business pressure. This is the reason the company is known for its ability to deliver the best in the time-frame specified by its client. (v)WeCare Technology completely understands the significance of confidentiality and makes sure that the information provided by a client is used only in the interest of that particular client. With a magnificent management team of nearly 35 members, (v)WeCare Technology has been constantly soaring its height in the realm of BPO services as well as in Telecom billing services. Today it boasts more than 2000 employees in its different verticals. Equipped with leveraging technologies and Cisco powered IP network, the organization has been rendering excellent services to its clients overseas. Some of its services are listed below: • Call answering services • Back-end and technical support • Chat and email support • Software development including Telecom billing software • Website designing and development • Infrastructure management services • Data Analytics Solutions • IVR services - Hosting & Development • Social Media Marketing • Web based research activity • Finance and Administration outsourcing • Customer Relationship Management • Customer Retention Services • Telecom Billing and OSS solutions • Retail Call Center • Call Center Outsourcing Services What Modules it consists: (v)WeCare Technology being the one stop hub for all you telecom billing and OSS support consists of different module. Viz,: o Lifeline ETC Module: This module provides for validation of addresses and credentials, duplicate checks, 497 reporting and a lot more. o Activation Module: Activation module enables subscribers to sign up quickly in our system. o Agent Portal: This module enables the agents to get their quick performance update over the internet. o Billing Module: This module enables mailing of e-bills depending on dates and anniversaries. It is also integrated with some of the major payment gateways. o Inventory Module : (v)WeCare inventory module enables the users to accomplish orders on a first in first out basis. o Data Analytics & Reporting: This module allows preparing of various like, reports sales report, agent performance tracking report, etc. o CSR Module: CSR module helps you to know your customer well.