• 2015

Company Description

ZigZag helps retailers manage returns globally

ZigZag is a software platform to help retailers manage returns globally. The ZigZag network connects over 200 local warehouses in 130 countries so customers can get faster refunds. Ecommerce consumers return items back to retailers via an intelligent returns portal. Returns take less than one minute, and customers send tracked returns by post, locker or courier from over 300,000 locations. Goods are sent back to a local warehouse and then ZigZag can scan, grade, consolidate or refurbish products to get them back into the supply chain more quickly. Customers can be refunded in just 24 hours, and goods can then be returned, destroyed, donated or re-fulfilled to a new order or resold via marketplaces. Retailers can save over 50% on carriage costs and reduce customer contact using SMS messaging. www.zigzag.global. ZigZag won the 2017 ShopTalk Startup award along with a 25,000 Euro prize. It also won the 2017 Sustainability Award in Milan, 2017 Innovation Award at IRX, StartUps 100 Winner 2017. 2016 Global award at the World Retail Congress in Dubai for innovation and were shortlisted for Innovation of the Year by Retail Week at the Tech and EComm Awards, Mark of Excellence - Disruptor of the Year 2016 - Supply Chain Awards, Winner at London Technology Week – GetInTheRing.