Aspect Communications

Aspect Communications provides communication services and solutions for enterprises in the United States and the United Kingdom.

Aspect Communications provides communication services and solutions for enterprises in the United States and the United Kingdom. It develops, markets, licenses, and supports an end-to-end, integrated suite of contact center software applications that supports and manages customer communications, customer and contact center information, and workforce productivity. Its customer base includes corporations in various industries, including transportation, financial services, insurance, telecommunications, retail, and outsourcing, as well as government agencies. Aspect Communications offer workforce optimization, back office Optimization, cloud-based business process outsourcing, industry solutions, purpose-built applications, customer care support services, training, and other services as well. Its software and hardware platform, development environment, and applications integrate traditional telephony, email, voice-mail, Web, fax, wireless business communications, and voice-over-internet protocol. It also provides technical support and maintenance, consulting, installation, and education services to enable its customers implement, upgrade, and use its products. Aspect Communications was founded in 1985 and is headquartered in San Jose, California.