Avocis

Avocis is a provider of customer contact management services.

Avocis AG provides customer contact management services in Germany, Switzerland, and Austria. The company offers inbound, outbound, and back office communications services. It also provides customer services in the areas of customer relationship management, customer retention, customer loyalty, product support, and after sales services; sales services in the areas of telesales, cross- and up-selling, customer acquisition, and field sales scheduling; back office services, such as fulfillment, shipping in retail area, and letter processing; and technical support services. In addition, the company offers multilingual solutions; consulting and solutions, such as email management, BPO consulting, IT consulting and system integration, and holistic communications campaigns; and social media monitoring, community building, community management, and online marketing services.