Turba

Turba widget represents a fictitious customer service willing to alert its customers in crisis its smooth flow of calls and redirect clients

**Turba enables companies to:** - better distribute the call/visitors volume by promoting off-peak times, - reduce the overall number of calls by promoting alternative contact channels (virtual agents, forums, self-help, email, web chat, etc.) - manage unexpected events by publishing alert messages so that customers do not rush to the call centers.