VOZIQ

VOZIQ helps enterprise contact centers mine cross-channel customer interactions to improve CX and contact center performance.

VOZIQ helps businesses leverage contact center customer interactions as a strategic data source for actionable intelligence about customer sentiment, intent and effort. These insights help contact centers address customer experience issues, predict and prevent customer churn, and significantly improve contact center efficiency. VOZIQ’s Text Analytics Solutions for Contact Centers leverage its cloud-based text analytics platform to capture customer interactions from agent notes and surveys, integrate them with customer data from CRM and billing systems, and deliver unified analytics about customer sentiments, issue types and root causes. Many reputed companies are working with VOZIQ to achieve specific business objectives like improving customer experience, reducing cost to serve, increasing sales & marketing effectiveness, and reducing customer churn.